At StarFleetMarket.com, we’re committed to providing fast and effective support for buyers, sellers, and traders. Whether you need help with an order, have a question about selling, or need assistance with a dispute, we’re here to help!
📌 For urgent issues, contact us at [email protected]
📍 1. How to Get Help
We offer multiple ways to get assistance quickly:
✅ Live Chat (Fastest Response Time)
💬 Available on our website for instant support.
💬 Speak directly with a customer service representative.
💬 Get real-time answers to your questions.
📌 Live chat is recommended for quick issues like account help or order status inquiries.
✅ Email Support
📧 Send an email to [email protected]
📧 Response time: 24-48 hours (faster for urgent issues).
📧 Use this for:
✔ Order & delivery issues.
✔ Disputes & refund requests.
✔ Technical problems with your account.
📌 For urgent issues, add “URGENT” in the email subject.
✅ Support Tickets
🔹 Submit a support ticket through your Vendor Dashboard (for sellers).
🔹 Buyers can also submit tickets for disputes or transaction issues.
🔹 Our team will review and respond within 48 hours.
📌 Use support tickets for issues requiring investigation (e.g., refunds, missing items).
📦 2. Order Help & Common Issues
🚀 Didn’t Receive Your Ship, CCU, or Account?
✅ Check your RSI Hangar – Some deliveries may not appear instantly.
✅ Contact the seller through the order page and ask for delivery proof.
✅ If the seller does not respond within 24 hours, open a dispute.
📌 Sellers are required to deliver within 24 hours. If they fail, you may be eligible for a refund.
🔄 How to Open a Dispute (Buyer & Seller Guide)
If you have an issue with an order, follow these steps:
1️⃣ Go to “My Orders” or “My Sales” → Find the order → Click “Open Dispute”.
2️⃣ Describe the issue clearly (e.g., item not received, wrong item, proof of transfer missing).
3️⃣ Upload supporting evidence (screenshots, RSI gifting confirmation, order details).
4️⃣ Our team will review your case within 48-72 hours.
📌 We always side with the party who provides the best evidence.
💰 3. Payments, Payouts & Refunds
💵 When Do Sellers Get Paid?
✅ Payouts are held for 48 hours after the order is marked Completed.
✅ After 48 hours, sellers can withdraw funds via PayPal or Bank Transfer.
✅ Minimum withdrawal amount: $10.
📌 This security measure prevents fraud and ensures fair dispute handling.
🔙 How Refunds Work
Refunds are issued ONLY IF:
🚨 The seller fails to deliver within 24 hours.
🚨 The seller sends the wrong item and refuses to correct it.
🚨 The seller cannot provide proof of transfer.
📌 Refunds are processed within 5-7 business days after approval.
🔒 4. Security & Account Help
🛑 Account Issues? (Hacked, Locked, or Suspended)
If you cannot access your account, contact us immediately:
📧 Email: [email protected]
💬 Live Chat: Available on our website.
🚨 NEVER share your RSI account password or personal banking information with anyone.
⚠ Reporting Scams & Fraud
If you suspect fraudulent activity, report it to us:
📍 Go to “Report a User” on the website.
📍 Provide details & screenshots of the suspicious activity.
📍 We investigate all reports and take action against rule violations.
📌 Users caught scamming will be permanently banned.
📜 5. Selling Help & Guidelines
📌 How to Sell Successfully
🚀 Ensure your item is RSI giftable or transferable.
🚀 Set fair and competitive prices.
🚀 Deliver orders within 24 hours to avoid disputes.
🚀 Provide clear product descriptions and accurate images.
📌 Sellers who deliver quickly and receive good reviews get priority in search results!
🚚 How to Confirm Delivery as a Seller
✅ Always take a screenshot of the RSI gifting confirmation.
✅ Upload the proof to the order page and mark the order as “Completed.”
✅ Buyers will verify receipt, and your payment will be processed.
📌 Sellers must complete deliveries within 24 hours to avoid penalties.
🛑 6. Prohibited Activities (Instant Ban)
❌ Scamming or reclaiming sold RSI accounts.
❌ Selling stolen or non-transferable RSI items.
❌ Providing fake proof of delivery.
❌ Attempting to bypass the StarFleetMarket.com payment system.
❌ Initiating chargebacks after receiving an item.
🚨 We enforce strict security measures. Violators will be banned permanently.
📞 7. Contact Us & Additional Help
Need further assistance? Our team is ready to help!
📍 Live Chat: Available on our website.
📍 Email: [email protected].
📍 Support Ticket: Submit a request via your account dashboard.
🚀 Trade with confidence – we’re here to help!
