At StarFleetMarket.com, we prioritize secure transactions for both buyers and sellers. Our Buyer & Seller Protection Policy ensures that every trade is safe, transparent, and backed by dispute resolution.

By using our marketplace, you agree to comply with these policies. If you have any concerns, please contact us at [email protected].

🛡 1. How Buyer & Seller Protection Works

Our Buyer & Seller Protection Policy is designed to:
✅ Ensure sellers receive payments after fulfilling orders correctly.
✅ Protect buyers from fraud, non-delivery, and misrepresented items.
✅ Resolve disputes fairly through an evidence-based process.

🚨 Off-platform transactions are NOT protected. Always use StarFleetMarket.com to ensure security.

👤 2. Buyer Protection Policy

2.1 What is Covered?

Buyers are protected if:
✔ The item is not delivered within 24 hours.
✔ The wrong item is delivered.
✔ The seller fails to provide proof of transfer.
✔ The seller engages in fraudulent activity.

📌 Buyers must confirm receipt of the item after delivery.

2.2 What is NOT Covered?

🚨 Buyer protection does NOT cover:
❌ Wrong RSI email provided by the buyer (sellers are NOT responsible for this).
❌ Buyer’s change of mind after purchase.
❌ Items that are correctly delivered but later resold or transferred by the buyer.
❌ Issues caused by RSI account bans or restrictions (RSI policies apply).

2.3 How to File a Buyer Dispute

If you do not receive your item, follow these steps:
1️⃣ Go to “My Orders” → Select the Order → Click “Open Dispute”.
2️⃣ Provide evidence (e.g., screenshots, missing delivery proof).
3️⃣ Our dispute team will investigate within 48-72 hours.
4️⃣ If the seller fails to provide proof of transfer, you will be refunded.

📌 False disputes may result in account suspension.

🚀 3. Seller Protection Policy

3.1 What is Covered?

Sellers are protected if:
✔ The buyer falsely claims non-delivery after receiving the item.
✔ The buyer provides an incorrect RSI email (seller is not responsible).
✔ The buyer opens an unjustified PayPal or credit card chargeback.
✔ The seller provides valid proof of transfer (screenshots, RSI logs).

📌 Sellers must always upload proof of delivery to be protected.

3.2 What is NOT Covered?

🚨 Seller protection does NOT cover:
❌ Failure to deliver within 24 hours.
❌ Sending the wrong item due to seller error.
❌ Attempting to resell stolen or non-transferable RSI items.
❌ Violations of RSI’s gifting policy or account bans.

📌 If a seller reclaims a Star Citizen account after selling it, they will be permanently banned.

3.3 How to File a Seller Dispute

If a buyer falsely disputes a transaction, follow these steps:
1️⃣ Go to “My Sales” → Select the Order → Click “Open Dispute”.
2️⃣ Upload proof of transfer (e.g., RSI gifting confirmation, screenshots).
3️⃣ Our dispute team will investigate and decide within 48-72 hours.
4️⃣ If the seller proves delivery, the case is closed in their favor.

📌 Sellers should always keep transaction records to avoid disputes.

🔄 4. Refund & Dispute Resolution

4.1 When is a Refund Issued?

A refund is granted only if:
🚨 The seller fails to deliver within 24 hours.
🚨 The seller sends an incorrect or misrepresented item.
🚨 The seller cannot provide proof of transfer.

4.2 When is a Refund Denied?

A refund is NOT issued if:
❌ The seller provided proof of delivery (buyer is responsible after receipt).
❌ The buyer entered the wrong RSI email (buyer error).
❌ The buyer tries to chargeback a correctly completed order.
❌ The buyer claims they were “hacked” after successfully receiving an item.

📌 All disputes must be filed within 7 days of purchase.

4.3 Chargeback Fraud & Penalties

🚨 Chargebacks after receiving an item will result in an instant account ban.
🚨 Sellers affected by fraudulent chargebacks will receive assistance in recovering funds.
🚨 Buyers abusing chargebacks will be reported to payment providers.

📌 Always resolve issues through StarFleetMarket.com instead of issuing chargebacks.

💰 5. Payment Security & Transaction Protection

✅ All payments are processed securely through PayPal or Bank Transfer.
✅ Sellers are paid after a 48-hour verification period.
✅ Transactions are encrypted and monitored for fraud prevention.

🚨 Never accept off-platform payments (e.g., direct PayPal, crypto, Venmo).

🔒 6. Preventing Scams & Fraud

6.1 Safe Trading Guidelines

✔ Always confirm RSI emails before sending gifts.
✔ Keep proof of all transactions (screenshots, confirmation emails).
✔ Communicate only through StarFleetMarket.com.
✔ Avoid “too good to be true” deals from unverified users.

🚨 If a deal seems suspicious, report it immediately!

6.2 Prohibited Activities

🚨 Users engaging in the following will be permanently banned:
❌ Reclaiming a sold RSI account after delivery.
❌ Attempting to manipulate disputes or provide fake proof.
❌ Initiating a chargeback after successfully receiving an item.
❌ Providing false or misleading descriptions for sales.
❌ Buying or selling stolen accounts or non-transferable RSI items.

📌 We actively monitor transactions and investigate suspicious activity.

📞 7. Contact & Support

If you need assistance with a dispute or security issue, contact:
📍 Live Chat: Available on our website.
📍 Email: [email protected].
📍 Support Ticket: Submit a request via your account dashboard.

🚀 Your security is our priority – trade with confidence at StarFleetMarket.com!