At StarFleetMarket.com, we take your privacy and security seriously. Our Privacy & Security Policy outlines how we collect, store, and protect your information, ensuring a safe and secure marketplace for Star Citizen ships, accounts, CCUs, and in-game assets.
By using StarFleetMarket.com, you agree to the terms of this Privacy & Security Policy. If you have any questions, feel free to contact us at [email protected].
🔹 1. Data Collection & Privacy
We collect only the necessary information required for secure transactions and account management.
✅ Information We Collect
✔ Basic Account Details – Name, email, and username.
✔ Transaction Data – Purchase and sales history, order details.
✔ Communication Data – Messages and support inquiries.
✔ Payment & Payout Information – Payment methods and withdrawal details (processed via secure third-party providers).
🚨 We NEVER store sensitive payment details (credit card numbers, PayPal passwords, etc.).
🔐 How We Protect Your Data
✅ SSL Encryption – All data is encrypted for secure transactions.
✅ Two-Factor Authentication (2FA) (coming soon) – Extra security for vendor accounts.
✅ Restricted Access – Only authorized staff can access necessary data.
🚨 We will NEVER share, sell, or trade your data with third parties for advertising purposes.
🔹 2. Safe Buying & Selling Guidelines
✅ How We Keep Transactions Secure
✔ All payments are processed via trusted providers (PayPal, Stripe, or Bank Transfer).
✔ Sellers only get paid after delivery is confirmed.
✔ All disputes are handled fairly with evidence-based reviews.
❌ What We NEVER Ask For
🚨 We will never ask for your Star Citizen RSI password.
🚨 We will never request payments outside of StarFleetMarket.com.
🚨 We will never ask you to share sensitive banking details via email or chat.
📌 If you receive a suspicious request, report it immediately!
🔹 3. Account Security & Fraud Prevention
To protect your StarFleetMarket.com and RSI account, follow these security tips:
🔒 How to Secure Your Account
✔ Use a strong, unique password for StarFleetMarket.com.
✔ Enable Two-Factor Authentication (2FA) on your PayPal or Bank Account.
✔ Keep your RSI email secure and do not reuse passwords.
✔ Be cautious of phishing emails claiming to be from StarFleetMarket.com.
🚨 If your account is compromised, contact [email protected] immediately!
🔹 4. Secure Ship, CCU & Account Transfers
All digital transactions on StarFleetMarket.com follow strict security guidelines to ensure both buyers and sellers are protected.
📌 Secure Ship & CCU Transfers
✔ Sellers must gift ships & CCUs directly to the buyer’s RSI email.
✔ Buyers must verify their RSI email before completing a purchase.
✔ Sellers must upload proof of transfer (screenshot of RSI gifting confirmation).
📌 Secure Star Citizen Account Transfers
✔ Full account ownership transfer is required, including:
- RSI login details (username, password).
- Security questions/answers.
- Any associated recovery information.
✔ Buyers should change the account password and linked email immediately after purchase.
🚨 Scamming or reclaiming accounts after selling them will result in a permanent ban.
🔹 5. Dispute Resolution & Buyer/Seller Protection
Our Buyer & Seller Protection Policy ensures fair dispute handling in case of issues.
📌 What Happens in a Dispute?
1️⃣ Both parties provide evidence (RSI gifting screenshot, transaction proof).
2️⃣ Our dispute team reviews the case within 48-72 hours.
3️⃣ If the seller provides valid proof of delivery, the case is closed in their favor.
4️⃣ If the seller fails to provide proof, the buyer receives a refund.
🚨 False disputes and fraudulent claims will result in account suspension.
🔹 6. Data Retention & Your Privacy Rights
📌 How Long Do We Keep Your Data?
✅ Purchase & sales records – Retained for tax & security purposes.
✅ Account details – Stored as long as your account remains active.
✅ Message & dispute logs – Retained for security and fraud prevention.
📌 Your Privacy Rights
🔹 Request a copy of your data at any time.
🔹 Request account deletion (contact [email protected]).
🔹 Opt out of email notifications in your account settings.
🚨 Once an account is deleted, all associated data (listings, transactions) is permanently removed.
🔹 7. Preventing Scams & Fake Listings
✅ How We Protect You From Scammers
✔ Verified Seller System – High-volume sellers are manually reviewed.
✔ Restricted Vendor Payouts – Payments are held for 48 hours before withdrawal.
✔ AI-Powered Fraud Detection – Detects suspicious transactions automatically.
❌ Scams & Violations That Result in a Permanent Ban
❌ Reclaiming a sold Star Citizen account after delivery.
❌ Selling stolen or hacked RSI accounts.
❌ Charging back payments after receiving an item.
❌ Using fake reviews or misleading listings.
🚨 Sellers who violate our policies will be permanently banned and reported.
📞 8. Contact Us & Reporting Suspicious Activity
If you suspect fraud, security breaches, or account theft, contact us immediately:
📍 Live Chat: Available on our website.
📍 Email: [email protected].
📍 Support Ticket: Submit a request in your vendor dashboard.
🚀 StarFleetMarket.com is committed to keeping your experience safe, private, and secure!
