🚀 Seller Assurance Program – Secure & Profitable Selling on StarFleetMarket.com
At StarFleetMarket.com, we understand that trust and security are critical for sellers. The Seller Assurance Program ensures that every transaction is safe, payments are protected, and disputes are handled fairly.
This program is designed to protect legitimate sellers, prevent scams, and provide a secure platform for selling Star Citizen ships, accounts, CCUs, and in-game assets.
🔹 1. How the Seller Assurance Program Works
When you sell on StarFleetMarket.com, you are automatically enrolled in the Seller Assurance Program. This provides:
✅ Guaranteed Payouts – Sellers receive payments after a 48-hour buyer verification period.
✅ Proof-Based Dispute Handling – Sellers who provide valid proof of delivery are protected against false disputes.
✅ Secure Transactions – All sales go through StarFleetMarket.com’s payment system to prevent chargebacks and fraud.
✅ Buyer Identity Verification – Large transactions may require buyer verification to prevent scams.
✅ Dedicated Seller Support – Get priority assistance from our dispute resolution team.
🛍 2. Seller Protection for Digital Goods
🔒 Ships, CCUs & Game Packages
🚀 Once a seller provides proof of RSI gifting, the transaction is final.
🚀 Sellers are NOT responsible for buyer mistakes (e.g., incorrect RSI email).
🔒 Star Citizen Account Sales
✅ Sellers must provide full ownership transfer details (login, security Q&A, recovery email if possible).
✅ Buyers must update account details immediately after purchase.
✅ Once an account is transferred, the sale is final.
📦 3. Guaranteed Payouts for Sellers
Q: When do I receive payment for a sale?
- Payments are held for 48 hours after order completion to ensure buyer verification.
- After 48 hours, sellers can withdraw earnings via PayPal or Bank Transfer.
📌 Why is there a 48-hour hold? This prevents fraud, chargebacks, and bad-faith disputes.
Q: What if a buyer claims they didn’t receive the item?
✅ If you provided valid proof of delivery, you are protected.
✅ Uploading a screenshot of the RSI gifting confirmation ensures you win disputes.
📌 Proof of delivery protects sellers from false claims!
⚠ 4. Handling Refunds & Disputes
Q: When is a refund required?
A refund is only required if:
🚨 The seller fails to deliver within 24 hours.
🚨 The seller sends the wrong item by mistake.
Q: What happens if a buyer disputes a transaction?
- The Seller Assurance Team will review the dispute.
- If valid proof of delivery is provided, the case is closed in the seller’s favor.
- If the seller fails to provide proof, the buyer may receive a refund.
📌 Always keep delivery records to avoid disputes!
📈 5. How to Maintain Good Seller Standing
To remain eligible for the Seller Assurance Program, sellers must:
✔ Deliver all orders within 24 hours.
✔ Provide accurate product descriptions.
✔ Keep proof of every transaction (screenshots of RSI transfers, emails, etc.).
✔ Maintain a high order completion rate.
🚨 Sellers who repeatedly fail to deliver orders or engage in fraudulent activity will be removed from the program.
📞 6. Need Help? Contact Us!
If you need assistance with an order or dispute, contact:
📍 Live Chat: Available on our website.
📍 Email: [email protected].
📍 Support Ticket: Submit a request in your vendor dashboard.
🚀 Sell with confidence – StarFleetMarket.com has you covered!
