🛒 Buyer’s FAQ – StarFleetMarket.com

Welcome to the StarFleetMarket.com Buyer FAQ! Here, we answer all your questions about buying Star Citizen ships, upgrades, game packages, and more.

If you don’t find your answer, feel free to Contact Us.

🔹 1. About StarFleetMarket.com

What is StarFleetMarket.com?

StarFleetMarket.com is a secure marketplace for buying and selling Star Citizen ships, CCUs, upgrades, game packages, accounts, and in-game items. We connect trusted sellers with buyers looking for the best deals on Star Citizen digital assets.

Is StarFleetMarket.com affiliated with Cloud Imperium Games (CIG)?

No. StarFleetMarket.com is an independent marketplace and is not affiliated with Cloud Imperium Games (CIG), Roberts Space Industries (RSI), or Star Citizen. All transactions are between buyers and sellers.

🛍 2. Buying on StarFleetMarket.com

How does buying work?

  1. Find an Item – Browse listings for ships, CCUs, upgrades, and other Star Citizen assets.
  2. Check Seller Ratings – Review seller profiles and past sales for reliability.
  3. Make a Purchase – Add the item to your cart and complete checkout.
  4. Provide RSI Email – Enter your RSI (Star Citizen) account email for the transfer.
  5. Wait for Delivery – The seller will transfer the item to your RSI account.
  6. Confirm & Review – Once received, confirm delivery and leave feedback.

What can I buy on StarFleetMarket.com?

  • Star Citizen Ships – Limited-time ships, LTI (Lifetime Insurance) ships, and rare models.
  • Ship Upgrades (CCUs) – Upgrade your existing ship to a better one.
  • Game Packages – Get full game packages with ships included.
  • In-Game Currency (UEC & aUEC) – Buy digital currency for in-game purchases.
  • Accounts – Purchase verified Star Citizen accounts.
  • Weapons & Equipment – Get powerful ship weapons and upgrades.
  • Skins, Paints, & Customization Items – Customize your ship’s look.

How do I receive my item?

  • Ships & CCUs – Sellers send these directly to your RSI account via gift transfer.
  • Game Packages – Delivered via RSI gifting system.
  • Accounts – You’ll receive account login details and can change credentials.
  • In-Game Currency – Sent in-game via player transfer.

Do I need an RSI account to buy?

Yes! You must provide your RSI (Star Citizen) email address during checkout so the seller can gift the item to you.

💳 3. Payments & Pricing

What payment methods are accepted?

We accept PayPal and credit cards.

Are prices negotiable?

Sellers set their own prices, but some may allow offers or discounts. Check individual listings or contact the seller before purchasing.

Why is the price higher than RSI’s original price?

  • Some ships and items are limited edition and no longer available.
  • LTI (Lifetime Insurance) ships increase in value over time.
  • Prices are based on market demand, rarity, and resale value.

Are there any extra fees?

  • Buyers: No hidden fees – you only pay the listed price.
  • Sellers: Pay a small commission per sale depending on their vendor plan.

🚚 4. Delivery & Order Processing

How long does delivery take?

  • Instant Delivery: If the seller is online, you may receive your item in minutes.
  • Normal Delivery: Most orders are completed within 24-48 hours.
  • Pre-Order Items: Some limited-edition ships or special offers may take longer to process.

How do I check my order status?

  1. Log in to StarFleetMarket.com.
  2. Go to My Orders in your account dashboard.
  3. Check the status and seller messages.

What if I don’t receive my item?

  • Contact the seller first to confirm transfer.
  • If no response, open a support ticket.
  • If the seller does not deliver within the agreed time, you will be refunded.

⚠ 5. Safety & Scams

How do I know a seller is trustworthy?

  • Check seller ratings and reviews before buying.
  • Look for verified sellers with high completion rates.
  • Avoid sellers with low ratings or no transaction history.

What if a seller scams me?

  • StarFleetMarket.com protects buyers. If you do not receive your item, you can open a dispute and request a refund.
  • If a seller is found scamming, they will be banned and you will be compensated.

Are transactions safe?

Yes! We use secure payment gateways (PayPal, Stripe, etc.) to ensure safe transactions.

🔄 6. Refunds & Cancellations

Can I cancel my order?

  • Before delivery: Yes, you can cancel for a full refund.
  • After delivery: No, as digital items are non-refundable once transferred.

Can I get a refund?

Refunds are only available if the seller fails to deliver or sends the wrong item.

How do I request a refund?

  1. Go to My Orders → Open a Dispute.
  2. Explain the issue and provide proof.
  3. Our team will review and process your refund.

🛠 7. Account & Support

Do I need an account to buy?

Yes, you must create an account on StarFleetMarket.com to purchase and track orders.

How do I contact support?

📍 Live Chat: Available on our website.
📍 Email: [email protected]
📍 Support Ticket: Submit a request in your account dashboard.

🔹 8. Additional Questions

Can I resell my ships and items?

Yes! You can become a vendor and sell ships, CCUs, and other Star Citizen items on StarFleetMarket.com.

What if my RSI email is incorrect?

🚨 VERY IMPORTANT: If you enter the wrong RSI email, you will not receive your item and may not be eligible for a refund. Double-check your email before completing checkout!

📞 Need More Help? Contact Us!

If you have any other questions, reach out to [email protected] or check our [Help Center].

🚀 Buy your dream Star Citizen ship today! Safe, fast, and secure.