Effective Date: 16.02.2024
Last Updated: 16.02.2024

1. Introduction

Welcome to StarFleetMarket.com. This Privacy Policy outlines how StarFleetMarket (“StarFleetMarket”, “we”, “us”, “our”) collects, uses, and protects your personal and non-personal information when you visit our website (the “Website”) and use any of the services available through our platform (collectively, the “StarFleetMarket Services”).

By accessing or using StarFleetMarket.com, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you have any questions regarding this Privacy Policy, you may contact us at [email protected].

2. What Information Do We Collect?

We collect both Personal Information and Non-Personal Information from users to provide and improve our services.

A. Personal Information

Personal Information is data that can be used to identify you, either directly or indirectly. When using StarFleetMarket.com, we may collect the following types of personal information:

  • Username (RSI Handle)
  • Real Name
  • Email Address
  • Phone Number (for transactional notifications only)
  • Shipping/Billing Address (if applicable)
  • Payment Details (processed securely through third-party payment providers, not stored by us)

We use this information to facilitate transactions, provide customer support, and comply with legal obligations.

B. Non-Personal Information

Non-Personal Information is data that cannot be used to identify you. When using StarFleetMarket.com, we may collect:

  • Browser Type & Version
  • Operating System Information
  • Device Information (Resolution, JavaScript status, Cookies enabled/disabled, etc.)
  • Referral URL (website you visited before ours)
  • IP Address & Geolocation (used for fraud prevention and security purposes)
  • Clicks, Page Views, and Site Activity

This information helps us optimize the Website and improve the user experience.

3. How Do We Use Your Information?

We use the information we collect for the following purposes:

✅ To facilitate transactions and deliver digital goods
✅ To provide customer support and address inquiries
✅ To verify and prevent fraudulent transactions
✅ To improve Website performance and user experience
✅ To comply with legal and tax obligations
✅ To notify users of important updates regarding their account or purchases
✅ To send transactional SMS messages related to order status (we do NOT send marketing messages via SMS)

4. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your experience on StarFleetMarket.com.

🔹 What are cookies?
Cookies are small text files stored on your device that allow us to recognize you when you return to our Website.

🔹 Types of cookies we use:

  • Essential Cookies: Required for core website functions.
  • Analytics Cookies: Help us understand site usage and improve performance.
  • Functional Cookies: Remember user preferences and settings.

🔹 How to manage cookies?
You can adjust your browser settings to refuse some or all cookies. However, disabling cookies may affect your ability to use certain features on our Website.

5. How Do We Protect Your Information?

We take security seriously and implement industry-standard measures to protect your data.

✅ All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
✅ User passwords are stored in an encrypted format.
✅ We do NOT store payment details; all transactions are processed through secure third-party providers (e.g., PayPal, Stripe).
✅ Access to personal data is restricted to authorized personnel only.

Although we take strong security measures, no method of electronic storage is 100% secure. If you suspect a security breach, please contact us immediately.

6. Data Retention Policy

We store your Personal Information only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • To comply with tax and legal regulations.
  • To maintain transaction records for accounting purposes.
  • To provide customer service.

If you wish to have your account deleted, you may request deletion by contacting [Insert Email Address].

7. How We Handle Misuse & Fraud Prevention

If we detect misuse of our services, including but not limited to:

  • Fraudulent transactions
  • Account hacking attempts
  • Chargeback abuse
  • Spam, phishing, or hacking attempts

We reserve the right to suspend or terminate accounts, block IP addresses, and report such activities to law enforcement if necessary.

8. Sharing of Personal Information

We do NOT sell, rent, or trade your personal data. However, we may share your information with:

  • Payment Providers (e.g., PayPal, Stripe) – To process transactions.
  • Law Enforcement or Government Agencies – If required by law or in cases of fraud prevention.
  • Service Providers (e.g., Hosting Companies, Email Services) – Who assist in operating our Website under strict data protection policies.

We will never share your information with third parties for marketing purposes without your explicit consent.

9. Third-Party Links & External Services

StarFleetMarket.com may contain links to external websites, including:

  • Roberts Space Industries (RSI)
  • Payment Providers (PayPal, Stripe, etc.)
  • Social Media Platforms (Facebook, Discord, Twitter, etc.)

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal data.

10. How to Access, Modify, or Delete Your Information

You can update or modify your account details at any time by logging into StarFleetMarket.com and going to Account Settings.

If you wish to:

  • Request a copy of the data we hold about you.
  • Request deletion of your account and data.

Please contact us at [email protected] with proof of identity.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a notice on our Website.

Your continued use of StarFleetMarket.com after an update signifies your acceptance of the changes.

12. Contact Information

For any privacy-related concerns, please contact:

📧 Email: [email protected]

🚀 Summary of Key Points

✅ We collect necessary personal data for account creation, transactions, and fraud prevention.
✅ We use cookies for site performance and analytics.
✅ We do NOT store payment details (handled by secure third parties).
✅ We protect user data with SSL encryption & access restrictions.
✅ You can request account deletion at any time.
✅ We NEVER sell your data.