🔒 Purchase Protection – Buy with Confidence on StarFleetMarket.com

At StarFleetMarket.com, we prioritize buyer security and ensure a safe, transparent, and scam-free marketplace for Star Citizen ships, CCUs, game packages, and in-game items. Our Purchase Protection Program guarantees that you receive what you pay for—or get your money back!

✅ 1. What is StarFleetMarket.com’s Purchase Protection?

Our Purchase Protection Policy ensures that buyers:

  • Receive the correct item they purchased.
  • Get a refund if the seller fails to deliver.
  • Are protected from scams, fraud, and misrepresentation.

🚀 2. How Purchase Protection Works

📌 Step 1: Make a Secure Purchase

  • Browse listings and choose a trusted seller.
  • Complete payment using PayPal, Stripe, or credit card.
  • Enter your RSI email correctly at checkout (for item transfer).

📌 Step 2: Seller Transfers Your Item

  • Ships & CCUs: Sent via RSI gift system to your RSI email.
  • Game Packages: Delivered via RSI gifting system.
  • In-Game Items & UEC: Transferred through in-game methods.

📌 Step 3: Confirm Delivery & Complete the Order

  • Once you receive your item, confirm delivery on StarFleetMarket.com.
  • Leave a review for the seller to help future buyers.

📌 Step 4: If There’s a Problem, Open a Dispute

If you don’t receive your item or it’s not as described, you can request a refund.

💰 3. Refund & Dispute Process

When Am I Eligible for a Refund?

You are eligible for a full refund if:
✅ The seller fails to deliver your order.
✅ The item was sent to the wrong RSI email (due to seller error).
✅ The item is not as described (wrong ship, missing upgrades, etc.).
✅ The transaction was fraudulent or involved a scam.

When Am I NOT Eligible for a Refund?

🚫 You are not eligible for a refund if:
❌ The item was delivered correctly to the RSI email you provided.
❌ You entered the wrong RSI email (buyer’s responsibility to verify).
❌ You changed your mind after the item was delivered.
❌ You initiated a chargeback outside of our dispute process.

🔄 4. How to Request a Refund or Open a Dispute

Step 1: Contact the Seller First

  • Go to My Orders → Find the order in question.
  • Click “Contact Seller” and explain the issue.
  • Many sellers resolve issues quickly without disputes.

Step 2: Open a Dispute (If No Response)

If the seller doesn’t respond within 24 hours, open a dispute:

  1. Go to My Orders → Open a Dispute.
  2. Select the reason for the dispute (e.g., non-delivery, incorrect item).
  3. Provide proof (screenshots, RSI transaction logs, emails, etc.).
  4. Submit the dispute for review.

Step 3: Resolution by StarFleetMarket.com

  • Our moderation team reviews the case within 48 hours.
  • If the seller fails to provide proof of delivery, a refund is issued.
  • If the seller proves correct delivery, the case is closed with no refund.

🚀 Most disputes are resolved within 3-5 business days.

🛡 5. How We Prevent Scams & Fraud

✅ Seller Verification & Monitoring

  • Only verified sellers can list high-value items.
  • Seller ratings & reviews help buyers choose trusted vendors.
  • Frequent audits are performed to ensure compliance.

✅ Secure Payment Processing

  • All payments go through StarFleetMarket.com (PayPal, Stripe, etc.).
  • Sellers do not receive funds until the order is marked complete.

✅ Strict Fraud Prevention Policies

  • Suspicious transactions are flagged for manual review.
  • Buyers attempting chargeback fraud are permanently banned.
  • Scammers are immediately removed and all affected buyers refunded.

🚚 6. Order Tracking & Delivery Time

How Long Does Delivery Take?

🚀 Fast Delivery: Instant to 24 hours for most orders.
⏳ Special Orders: Up to 5 days for rare ships or high-demand items.

How Can I Check My Order Status?

  1. Log into My Orders in your account.
  2. Check the status & messages from the seller.
  3. If overdue, contact the seller or open a dispute.

📢 7. Buyer Responsibilities & Best Practices

🚨 Enter the Correct RSI Email: Double-check at checkout!
🔎 Read Seller Ratings & Reviews: Avoid unreliable sellers.
📧 Check Your Email: Sellers will notify you when an item is sent.
🛑 Avoid Off-Site Deals: Only buy through StarFleetMarket.com.

📞 8. Need Help? Contact Us!

If you have any issues or concerns, reach out to:
📍 Live Chat: Available on our website.
📍 Email: [email protected]
📍 Support Ticket: Submit a request in your account dashboard.

🚀 Buy with confidence – StarFleetMarket.com has you covered!