🚀 Seller FAQ – StarFleetMarket.com

Welcome to the Seller FAQ! This page answers all your questions about selling Star Citizen ships, accounts, CCUs, game packages, and in-game assets on StarFleetMarket.com.

If your question isn’t covered here, feel free to contact us at [email protected].

🛍 1. Getting Started as a Seller

Q: How do I become a seller on StarFleetMarket.com?

✅ Register for a seller account by clicking “Become a Seller” on our website.
✅ Fill out your vendor profile and set up your payout method (PayPal or Bank Transfer).
✅ Once approved, you can start listing products immediately.

Q: Is there a fee to sell on StarFleetMarket.com?

❌ No monthly fees! We charge only a 9% commission per sale. You can list items for free and only pay when you make a sale.

📌 Example: If you sell a ship for $100, your earnings after commission will be $91.

Q: What can I sell on StarFleetMarket.com?

✅ Star Citizen Ships (Fighters, Cargo, Exploration, etc.).
✅ CCU Upgrades & Game Packages.
✅ Weapons, Equipment, & Skins.
✅ Star Citizen Accounts (must include full ownership details).
✅ In-Game Currency & UEC.

🚨 Physical goods and non-transferable digital items are NOT allowed.

📦 2. Listing & Selling Items

Q: How do I list a product for sale?

  1. Go to Vendor Dashboard → Products → Add New.
  2. Select the correct category (Ships, CCUs, Accounts, etc.).
  3. Fill in product details:
    • Ship Name & Manufacturer.
    • Insurance Type (LTI, 6M, 3M, None).
    • Price (set competitively).
    • High-quality images (official RSI images or in-game screenshots).
    • Item Description (features, benefits, RSI transfer details).
  4. Click “Publish” – Your item is now live!

📌 Pro Tip: Listings with clear images and detailed descriptions sell faster!

Q: How do I set competitive prices?

  • Compare prices with other sellers before listing.
  • Rare ships and LTI ships are usually priced higher.
  • Bundle CCUs and upgrades to increase value.

🚀 Tip: Items with detailed descriptions and competitive pricing sell faster!

Q: How do I edit or remove a listing?

✅ Edit: Go to Vendor Dashboard → Products → Edit Listing.
✅ Remove: Click “Delete” to unpublish an item you no longer wish to sell.

🚚 3. Order Processing & Delivery

Q: How do I know when I’ve made a sale?

🔔 You’ll receive an email notification and the order will appear in your Vendor Dashboard under “Orders”.

Q: How do I deliver ships or items to buyers?

  1. Check the buyer’s RSI email in the order details.
  2. Log into your RSI account → Go to “My Hangar”.
  3. Locate the ship/item and click “Gift”.
  4. Enter the buyer’s RSI email and confirm transfer.
  5. Take a screenshot of the gift confirmation as proof.
  6. Upload proof to the order page and mark it as “Completed”.

🚨 Always verify the buyer’s RSI email before sending the gift!

Q: How do I transfer a Star Citizen account to a buyer?

✅ Provide the full account details upon sale, including:

  • Username & Password.
  • Security question answers.
  • Linked email (if applicable).
    ✅ Buyers are responsible for updating login details immediately.

🚨 Once the account is transferred, sales are final.

Q: How quickly must I deliver orders?

⏳ All orders must be delivered within 24 hours.
🚨 Late deliveries may result in order cancellation and loss of seller privileges.

📌 Pro Tip: Sellers with fast delivery times and positive reviews attract more buyers!

💰 4. Payments & Payouts

Q: When do I get paid?

  • Payments are held for 48 hours after order completion for security.
  • After 48 hours, you can withdraw funds from your Vendor Wallet.
  • Payouts are available via PayPal or Bank Transfer.

📌 Minimum withdrawal amount: $10

Q: How do I withdraw my earnings?

  1. Go to Vendor Dashboard → Withdraw Funds.
  2. Select your payout method (PayPal or Bank Transfer).
  3. Request a withdrawal.
  4. Funds are transferred within 1-3 business days.

⚠ 5. Refunds, Disputes & Seller Protection

Q: What if a buyer claims they didn’t receive their item?

✅ Upload proof of delivery (screenshot of RSI gifting confirmation).
✅ If the buyer provided the wrong RSI email, the seller is NOT responsible.

Q: When can a buyer request a refund?

Refunds are only issued if:
🚨 The seller fails to deliver within 24 hours.
🚨 The seller sends the wrong item by mistake.

Q: How are account sales protected?

✅ Once an account is transferred, sales are final.
✅ Buyers must change all login details immediately upon receiving the account.
🚨 If a seller reclaims a sold account, they will be banned.

📌 Pro Tip: Always provide full account access details to the buyer to avoid disputes.

📈 6. Tips for Maximizing Sales

Q: How can I sell more items quickly?

🔥 Set competitive prices – Research market trends before listing.
🔥 Use high-quality images – Listings with good images sell faster.
🔥 Respond to buyer questions quickly – Fast response times build trust.
🔥 Encourage buyers to leave positive reviews – This increases credibility.

🚀 Tip: The best-selling items are LTI ships, rare CCUs, and limited-time offers!

📞 7. Need Help? Contact Us!

If you need assistance, contact us:
📍 Live Chat: Available on our website.
📍 Email: [email protected].
📍 Support Ticket: Submit a request in your vendor dashboard.

🚀 Start selling today and turn your Star Citizen assets into real profit!